Aulani, A Disney Resort And Spa

Hotel is very clean and decorated in true Polynesian fashion.

I booked this hotel because of the lazy river. Very disappointed that river was closed the day before arrival thru stay. Disney offered no concessions or advised customers prior to arrival. 2 queen beds when a king was requested.

Kids slides, lazy river and pool, snack and food availability were the highlight

Not enough bathrooms in the pool area, Lounge after check out was extremely crowded, no filtered water around pool and the one on our floor didn’t work, very crowded and no available pool beds unless you’re up at 6am

Facilities

Undergoing some renovations so main pool closed. Pool slide closed leaving long lines

Not much Disney experience. We hit the pool early in the day but the chairs and pool side were a little dirty. This is only Disney hotel in Hawaii and it's overrated.

The partial ocean view apparently means that you're looking at a tennis court and a mountain. They overcharge you for "the experience" and then don't give you what you pay for at all.

Family friendly atmosphere with friendly and helpful staff.

Beds were very high off the ground, which made it scary thinking our baby could roll off and be injured. Carpets and furnishings were all dark in color.

Swimming pools and the sea shore.

Limited choice of food and of-course the price.

Check in process and the lack of empathy for making us switch rooms and pay more

Disney theme

Assigned worst available room, end of hall, surrounded by 3x employee doors active from 0600 to 0200 the next day (slamming/vibration/shaking), outside a few steps away from restaurant seating (noisy). Expensive and unable to sleep.

The pools and the scenery it was just beautiful.

Not too much food vendors around or close by.

The amenities and hotel staff was top notch. It was a magical place surrounded with happiness and joy!

The ocean view room that was booked did not lived up to our expectations. We saw the tops of the coconut trees and partial view of the ocean. We got the garden/partial ocean view with an ocean view price tag. Huge let down!

The staff are friendly and very helpful

Menehune bridge near pool area was very slippery. It was extremely hard to find 1 open pool chair.

The favorite part for my children were the character interactions. They loved interacting with them and the characters did an amazing job making them feel special. Staff went above and beyond! They were our faves!

We had a great experience, however I forgot my iPad in the room. I called front desk that same day and they said they couldn't help until the next morning when security can review the report. It has been 3 days and they still have not provided any info.

private beach

the food options were not good. Only 3 and 4 coursed meals for the most part. We ended up eating at local restaurants after a few visits eating at the hotel.

Cleanliness, friendliness of staff, lots of included activities

Another moderate sit down restaurant would be a plus.

Fun if you have kids but noisy if you don¿t. Food and service were excellent.

Pools are crowded and noisy and the different bands each day is such a waste of plastic.

Every staff was so welcoming and kind! There were so much to do and so little time. Hope to visit again.

Beds were super high considering we have 8 year old kid who constantly moves around while sleeping. Also, the direction can be confusing because you can¿t go from one tower to another tower unless go to the lobby floor outside.

Characters meeting and pictures, cleanliness, overall experience the best. All the staff was super friendly and helpful.

The hotel and rooms were very close to the attractions of the resort, which made travel to them very easy and allowed for more time doing rather than traveling.

The cost of food and drink was not based on value. Example would be a 16-ounce bottle of Diet Coke sells for $5.00. There were guests who brought provisions with them, however, with valet carts full of Coke, Beer, and other food for families?

The beautiful grounds and beach area. Our room was very comfortable and clean and the staff was wonderful.

Some merchandise in gift shop wasn¿t available and it was heartbreaking as I waited a year to purchase it only to find out it wasn¿t available.